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Mar
12
Scheduled Maintenance
Posted by Joshua Burkholder on 12 March 2014 09:05 AM

In order to keep the network and technology services at their optimum performance levels, it is necesary to perform preventative and scheduled maintenance. Please review the schedule below.

Service Day Start Time End Time
desktop.bbc.edu Wednesday 9:00.00 PM 11:59.59 PM
gpdesktop.bbc.edu Wednesday 9:00.00 PM 11:59.59 PM
computerlab.bbc.edu pro re nata PRN PRN
sciencelab.bbc.edu pro re nata PRN PRN

Additional services may be affected during the same scheduled maintenance period above. These services include, but are not limited to:

  • Email Services ( Outlook, Exchange, and OWA )
  • File Services ( S: Drive, T: Drive )
  • Helpdesk Website ( https://helpdesk.bbc.edu )
  • Internet Access

If you have any questions regarding this maintenance schedule, please contact the Helpdesk.


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Sep
3
Known Issue - Thin Client Audio
Posted by Joshua Burkholder on 03 September 2013 01:50 PM
For those of you who are not interested in the technical “mumbo-jumbo,” here’s the short version: You cannot watch videos from the thin clients, and the audio service may not work properly. This is not by design, per se, but rather a side effect of the thin client’s manufacturing. If you are going to skip the technical explanation, please read the final paragraph below.

Here’s the longer, technical explanation: The thin clients are designed to provide a simple and quick connection to a remote system. When the thin clients were purchased, there were no known issues with audio and video redirection and HP claimed to fully support these features. Due to the advances in Microsoft’s server technologies, the demand on the thin clients have changed. The hardware is simply not capable of keeping up with the growing demands of the remote server systems.

Due to these server-side upgrades, and the increasing number of issues and complaints regarding this particular model of thin client, HP has chosen to no longer support the audio and video redirection functionality. They cite the thin client’s limited hardware as the primary cause and claim that this lack of functionality is now by design. While this is technically correct – the thin clients are not built to handle the sound and video, but they were originally intended to perform these functions – we still struggle to accept this “resolution” to the case. We hope to be able to negotiate a “trade-up” arrangement with HP since these thin clients were purchased with the understanding that they would support the audio and video services.

If you skipped the section above, please continue reading here.

Since we have confirmed that this issue is strictly with the thin clients, and cannot obtain further support from HP, this issue is considered unresolvable at this time. If you have further questions regarding this issue, please contact the Helpdesk. The audio and video issues are classified as a “Known Issue” and future tickets will be closed, citing the hardware limitations as the cause. Please note that we have not "given up" on this problem, but rather have deferred further work until the cause of the issue (the thin clients’ limited hardware) is resolved.

I thank you each for your patience throughout this process and your gracious acceptance of these current limitations.
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Apr
29
Known Issue - CampusVue Portal Compatilbity
Posted by Joshua Burkholder on 29 April 2013 09:35 AM

Affected Services:
https://portal.bbc.edu
(Student Portal, Faculty Portal) 

Description:
The current version of CampusVue Portal - https://portal.bbc.edu - is not compatible with Microsoft Internet Explorer 10 or newer versions.

Internet Explorer 10 (IE10) is found on most current versions of Windows 7 and Windows 8. At this time, the recommended work-around is to use a web browser other than IE10. The Department of Information Technology reccomends the use of either Google Chrome or Mozilla Firefox to ensure compatiblity with the Portal services.

At this time, the software vendor for CampusVue Portal (aka Student Portal, Faculty Portal) has not provided an expected date to resolve this known issue.

Follow-up:

Download Google Chrome
http://www.google.com/chrome

Download Mozilla Firefox
http://www.mozilla.org/firefox 


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